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Brian’s story, or how the internet blocked his hall

Brian was a 91-year old man whose 87-year old neighbour phoned us on his behalf to ask if we wanted to buy a brand-new scooter.

Over the last few months Brian had become frustrated because, as he had become frailer, he was finding it more and more difficult to get out and about from his ground-floor flat.

He had seen an advert for scooters on television and had decided that this was the solution to his problems. He’d always been good with technology and was a regular internet user, so he’d looked online and found a scooter seller. After scrolling through the scooter page, he found what looked like a great value road scooter and had gone ahead and ordered it without talking to anyone. Two days later it arrived, and the courier put it just inside his front door in his narrow hallway and left.

The box seemed huge in his hallway and he could barely get past it to the front door. He wasn’t sure how to set the scooter up and didn’t want to damage it. He tried calling the internet seller, but they said there would be a substantial call out fee and that they wouldn’t take it back as it wasn’t faulty.

His neighbour had asked her OT if he had any advice and as a result, she called us to see if we wanted to buy it at a discount. Unfortunately, although the scooter was new, it was not from a from a manufacturer that we trusted, and we weren’t willing to put it on sale ourselves. To try and help we offered to take it away and dispose of it, but he preferred to try and sell it elsewhere. Hopefully it’s not still blocking his hall.

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  • 5-minute walk from Southbury Road Station
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Call us on 020 8805 2020 to speak to a trained advisor
or email

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