All products are covered by a Manufacturer’s Warranty.
The till receipt (paper or electronic) or other proof of purchase is required if a fault occurs.
Photographic evidence of the problem may be required in relevant cases.
The faulty item must be returned to Fortuna.
Following the delivery of products from Fortuna Mobility they can be returned subject to the following conditions:
A request for return is made within 60 days of delivery.
No evidence of having been used and the packaging remains in good condition.
A handling fee of 10% of the purchase price will be charged for stock items within the first 25 days.
Between 25-60 days a handling fee of 25% will be charged.
There will be an additional collection charge of £25-£200 if the item requires collection from a customer.
Hygiene/toileting products ie commodes are excluded from our Returns Policy.
Cancellation or return of Special Customer Orders
Special / bespoke customer orders require a 50% non-refundable deposit with balance payable prior to delivery.
A request for return must made within 25 days of delivery.
No evidence of having been used.
A handling fee of 50% of the purchase price will be charged for stock items within the 25-day period.
There will be a further collection charge of £25-£200 if the item must be collected from the customer.
Fortuna’s buy-back option is potentially available between 6 months and 2 years after the purchase of an item.
Buy-back is only available for original purchases above £300.00.
Our buy-back offer will vary depending on age, condition and type of product.
In general, it is likely to vary between 20-30% of the original purchase price.
There will be a further transport charge of £25-£200 if the item requires collection from a customer.
Ex-Demo / Second hand Equipment
These items are priced with a substantial discount and do not come with all the benefits of a new product.
3 month warranty applicable to sales of all ex-demo/second hand equipment (see Warranty Policy on first page).
If the item is not under warranty, then the costs of parts or labour for repair will need to be paid by the customer.
If the product includes batteries, we would always advise purchasing new replacements. However, should the customer decide to keep the originals, this will be at their own risk.
Items can only be returned in the first 14 days, however there will be a 20% handling fee.
Visit our Showroom & Training Centre
We stock a wide range of products, with over 1000 lines available in the showroom.
Come and TRY out the products to see what suits your needs.
Our friendly highly-trained staff will help you make a choice which is right for you.
We're located just off the A10, less than 10 minutes from the North Circular or M25