Call us on 020 8805 2020 to speak to a trained advisor
or email info@fortunamobility.com

Fortuna mobility
4 Northgate Business Centre, Crown Road, Enfield EN1 1TG
Tel: 020 8805 2020    Fax: 020 8344 4821
Email: info@fortunamobility.com     Web: www.fortunamobility.com


Standard Terms and Conditions of Sale

Warranty

  • All products are covered by a Manufacturer’s Warranty.
  • The till receipt (paper or electronic) or other proof of purchase is required if a fault occurs.
  • Photographic evidence of the problem may be required in relevant cases.
  • The faulty item must be returned to Fortuna.

Returns Policy

  • Following the delivery of products from Fortuna Mobility they can be returned subject to the following conditions:
  • A request for return is made within 60 days of delivery.
  • No evidence of having been used and the packaging remains in good condition.
  • A handling fee of 10% of the purchase price will be charged for stock items within the first 25 days.
  • Between 25-60 days a handling fee of 25% will be charged.
  • There will be an additional collection charge of £25-£200 if the item requires collection from a customer.
  • Hygiene/toileting products ie commodes are excluded from our Returns Policy.

Cancellation or return of Special Customer Orders

  • Special / bespoke customer orders require a 50% non-refundable deposit with balance payable prior to delivery.
  • A request for return must made within 25 days of delivery.
  • No evidence of having been used.
  • A handling fee of 50% of the purchase price will be charged for stock items within the 25-day period.
  • There will be a further collection charge of £25-£200 if the item must be collected from the customer.

Buy-Back Option

  • Fortuna’s buy-back option is potentially available between 6 months and 2 years after the purchase of an item.
  • Buy-back is only available for original purchases above £300.00.
  • Our buy-back offer will vary depending on age, condition and type of product.
  • In general, it is likely to vary between 20-30% of the original purchase price.
  • There will be a further transport charge of £25-£200 if the item requires collection from a customer.

Ex-Demo / Second hand Equipment

  • These items are priced with a substantial discount and do not come with all the benefits of a new product.
  • 3 month warranty applicable to sales of all ex-demo/second hand equipment (see Warranty Policy on first page).
  • If the item is not under warranty, then the costs of parts or labour for repair will need to be paid by the customer.
  • If the product includes batteries, we would always advise purchasing new replacements. However, should the customer decide to keep the originals, this will be at their own risk.
  • Items can only be returned in the first 14 days, however there will be a 20% handling fee.
Visit our Showroom & Training Centre

We stock a wide range of products, with over 1000 lines available in the showroom.
Come and TRY out the products to see what suits your needs.
Our friendly highly-trained staff will help you make a choice which is right for you.

  • We're located just off the A10,
    less than 10 minutes from the North Circular or M25
  • 5-minute walk from Southbury Road Station
  • Level access showroom & Accessible toilets
  • Free local delivery available
  • Home assessments and delivery can be arranged
  • FREE PARKING in our large car park

VIEW MAP

Call us on 020 8805 2020 to speak to a trained advisor
or email info@fortunamobility.com

Copyright © 2020 Fortuna Mobility | All rights reserved.