Call us on 020 8805 2020 to speak to a trained advisor
or email

Troubleshooting for Mobility Scooters

If you're experiencing problems with your mobility scooter , we would would suggest working through the following list of questions. If this doesn't solve the problem, you can e-mail as at Alternatively call us on 020 8805 2020 or complete the following form and we'll get back to you:

Contact Form


Q. When did you notice a problem?
Q. Did something happen?
Q. Is there any unusual noise?


Q. Is the control panel lighting up?
If not, it may be a problem with the batteries > Press re-set fuse on the battery pack (see below)
If this does not resolve the problem > Contact Fortuna

Q. Is the scooter moving slowly?
There may be a problem with the batteries

Brake Lever

Q. Is the scooter not moving?
Check that the 'freewheel lever' is in the correct position (see below)   


Diagnostic Codes

Flashes or Beeps


 1 - Battery voltage is low

 > charge the battery ASAP

 2 - Battery charge is low

 > charge the battery

 3 - Battery voltage is too high

 > unplug scooter then re-start

 4 - Current limit time out

 > turn the scooter off for a few minute then back on

 5 - Freewheel lever is in wrong position

 > correct the position

 6 - Throttle Control lever is in wrong position

 > Switch the scooter off and on again without touching the throttle (see below)   

 7 - Speed control

 > Contact Fortuna

 8 - Motor Volts

 > Contact Fortuna

 9 - Other

 > Contact Fortuna


Battery pack fuse

Battery pack fuse

Freewheel lever - over rear wheels


Note: Not all scooters are identical and some of the above may not apply with your scooter. Contact us or refer to the product manual for more information.

Visit our Showroom & Training Centre

We stock a wide range of products, with over 1000 lines available in the showroom.
Come and TRY out the products to see what suits your needs.
Our friendly highly-trained staff will help you make a choice which is right for you.

  • We're located just off the A10,
    less than 10 minutes from the North Circular or M25
  • 5-minute walk from Southbury Road Station
  • Level access showroom & Accessible toilets
  • Free local delivery available
  • Home assessments and delivery can be arranged
  • FREE PARKING in our large car park


Call us on 020 8805 2020 to speak to a trained advisor
or email

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