FAQs - Products & Buying

FAQs - Buying Products

Q. Can I try a product before buying?

A. Yes, we encourage customers to try products in our showroom to make sure that they receive the correct advice and check that the products fit properly and are comfortable and usable.

Q. Do you offer advice?

A. We aim to offer high-quality equipment, combining good value with expert advice from our trained staff, including qualified “Trusted Assessors.”

Q. How long does product delivery take?

A. Some products may be ready to take from the showroom immediately.
If we have to order a product on your behalf, delivery times depend on the item and your location. Many standard items can be delivered within a few days; more specialised or larger items may take longer.
We’ll always give you an estimated time when ordering.

Q. Do you charge for delivery?

A. For local customers, we offer free local delivery for many products.
For more distant areas, delivery charges may apply.
We’ll let you know cost at the time of checkout or order confirmation.

Q. What is your returns policy?

A. We accept returns or cancellations in line with UK consumer law (for retail items) - please notify us promptly if you wish to cancel. Products must be in resaleable condition.
If you require a return for repair or service, we will advise you of the process and any costs.
See our T&C to learn more

Q. What is your buy-back option?

A. For larger items that you no longer need, we offer a buy-back option. Contact us to discuss the condition, age, and suitability of the product for buy-back.
See our T&C to learn more

Q. Do you provide aftercare, servicing, repairs, or testing?

A. Yes, we have a dedicated servicing & repairs department.

Although we can offer equipment repairs to anyone, if you bought from Fortuna you will only be charged 25% of that for equipment purchased elsewhere. Learn more.

When you buy one of the listed products from Fortuna.Bambach, your first annual service is FREE of charge. Learn more.

We also carry out required testing such as LOLER and PUWER when appropriate.

Visit our Showroom & Training Centre

We stock a wide range of products, with over 1000 lines available in the showroom.
Come and TRY out the products to see what suits your needs.
Our friendly highly-trained staff will help you make a choice which is right for you.

We're located just off the A10,
less than 10 minutes from the North Circular or M25
5-minute walk from Southbury Road Station
Level access showroom & Accessible toilets
Free local delivery available
Home assessments and delivery can be arranged
FREE PARKING in our large car park

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