What to Expect During Your StairSteady Installation

Our aim is to make the process as smooth and efficient as possible, while ensuring the finished installation is safe, solid and set up for you. Below is an outline of what you can expect before, during and after fitting your StairSteady, so you feel fully prepared.

Before Installation

Confirmation: one of our team will contact you shortly before the installation date to confirm arrival time and any final details.
Access and preparation: please ensure clear access to the staircase, hallway and landing. Removing pictures, ornaments and any trip hazards helps our technician work efficiently.
Utilities: we may need electricity for our tools, during the installation.

Same-day Survey and Installation

Sometimes we do surveys before providing a quote, but if pictures of the staircase suggest that the installation will be straightforward we can offer same-day survey and installation.
Following the survey our technicians will let you make your mind up without any pressure

On the Day of Installation

Arrival: our trained technician will introduce themselves and carry identification.
Parking: if possible, please allow a nearby parking space, but don’t worry if that’s difficult.

Protection of your home: we take care to protect flooring and surrounding areas using dust sheets and coverings where required.
Fitting the StairSteady: we’ll mark out the safest position, securely fix the rail to the wall and fit the sliding handle mechanism so it moves smoothly.
Typical duration: fitting usually takes about 2 hours in normal circumstances (it may take a longer for more complex stairs or specific needs).
Multiple flights / mid-landing: if you have a split staircase or a landing in the middle, an additional short-section (dogleg) can be used (supplied in two parts, one for each flight).
Safety & cleanliness: we aim to keep disruption to a minimum, maintain a tidy workspace throughout and follow all relevant safety procedures.

After Installation

Testing and demonstration: once installed, we’ll test the StairSteady and show you how to use it confidently and safely.
Clean-up: we will tidy the work area and remove waste materials before leaving.
Aftercare: Aftercare and warranty: you will be provided with relevant aftercare information and details of your warranty. Our customer services team remains available, if you have any questions or require support.

Visit our Showroom & Training Centre

We stock a wide range of products, with over 1000 lines available in the showroom.
Come and TRY out the products to see what suits your needs.
Our friendly highly-trained staff will help you make a choice which is right for you.

We're located just off the A10,
less than 10 minutes from the North Circular or M25
5-minute walk from Southbury Road Station
Level access showroom & Accessible toilets
Free local delivery available
Home assessments and delivery can be arranged
FREE PARKING in our large car park

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