Our aim is to make the process as smooth and efficient as possible, while ensuring the finished installation is set up for you. Below is an outline of what you can expect before, during and after the fitting your level-access bathroom, so you feel fully prepared.
Confirmation: one of our team will contact you shortly before the installation date to confirm arrival time and any final details.
Access and preparation: please ensure clear access to the bathroom and that all items have been removed
Utilities: we may need electricity for our tools, during the installation.
Arrival: our trained technicians will introduce themselves and carry identification.
Parking: if possible, please allow a nearby parking space, but don’t worry if that’s difficult.
Protection of your home: we take care to protect flooring and areas near the bathroom using coverings where required.
Safety & Cleanliness: we aim to maintain a tidy workspace throughout and will follow all relevant safety procedures.
Schedule: the duration of the project will vary according to the complexity, but will generally be between 5-10 days.
Usual order of works (although this may vary)
removal of old bathroom sanitary ware, flooring and tiles as required.
electrical installation including power for shower (if electric) lighting, extractor fan etc.
fitting of level access shower deck and connection to waste.
tiling/boarding of walls as required.
fitting of any other sanitary ware such as toilets, basins, heating etc.
flooring with anti-slip vinyl with welded joints and capped and coved at edges or anti-slip tiles (if tiles chosen then floor to be tanked first) as chosen by you or specified by the OT.
any final decoration as required/requested or specified.
Finshing the installation:
we ensure that all wetroom surfaces are fully waterproofed using industry-standard systems.
our team takes pride in delivering a high-quality service and will clean up thoroughly once the work is complete.
Once installation is finished:
We’ll walk you through your new wetroom.
Demonstrate key features (eg drainage, seating, shower controls etc).
Answer any questions you have.
Ensure you feel confident using the new space
We want you to feel completely comfortable before we leave.
Our customer services team remains available, if you have any questions or require support.
Your wellbeing is our priority. All wetroom installations are:
✔ Carried out by trained and experienced professionals
✔ Fully waterproofed to building regulations
✔ Designed with accessibility and personal needs in mind
✔ Built using quality materials for long-lasting performance
A. Most wetroom installations take 5–10 days, depending on the bathroom size, layout and specification.
A. No. Our installations include full waterproofing and drainage planning to ensure water remains contained without risk of leaks.
A. Yes. During the planning stage, you’ll select tiles, flooring, fixtures, and any mobility accessories you require, but if your wetroom has been planned by an OT the we must follow their specification.
A. Your services may need to be isolated for very short periods, but these times will be kept to an absolute minimum and you will be informed by our technicians when they are turning services off and we will never leave you without water or power overnight.
A. No your toilet will be available during installation and you will never be left without a working WC overnight. If you wish to use the toilet you only need to ask our technicians and they will leave the room as this is a common situation for them. There may be a couple of periods where the toilet is unavailable for short periods, such as when a WC is removed to be replaced or when the floor is being fitted, but you will be made aware of this and given an estimate as to how long it will be unavailable for.
A. At the point of rails seats etc. being installed we will either get you into the room to see what is comfortable and easy for you to use, or in situations where the wetroom has been designed by an OT they would normally have provided all the information required.
A. Our technicians work between approximately 8am and 5pm Monday to Friday (we don't work weekends except in extreme circumstances), but sometimes have to collect parts etc; however you will be kept fully advised day to day of arrival times.
We stock a wide range of products, with over 1000 lines available in the showroom.
Come and TRY out the products to see what suits your needs.
Our friendly highly-trained staff will help you make a choice which is right for you.
4 Northgate,
Crown Road,
Enfield,
London
EN1 1TG
United Kingdom
020 8805 2020
info@fortunabambach.com
> Contact Us > About Us > News > Terms & Conditions > T&Cs (Non-retail) > T&Cs (Rental) > FAQs
Copyright © 2026 Fortuna Mobility | All rights reserved.