FAQs - Servicing, Maintenance & Testing

Q. Do you provide aftercare, servicing, repairs, or testing?

A. Yes, we have a dedicated servicing & repairs department.

Although we can offer equipment repairs to anyone, if you bought from Fortuna you will only be charged 25% of that for equipment purchased elsewhere. Learn more.

When you buy one of the listed products from Fortuna.Bambach, your first annual service is FREE of charge. Learn more.

We also carry out required testing such as LOLER and PUWER when appropriate.

Q. Testing: What are LOLER and PUWER?

A. LOLER (Lifting Operations and Lifting Equipment Regulations) and PUWER (Provision and Use of Work Equipment Regulations) are legal safety regimes relating to equipment used for lifting or handling. We perform testing, inspection, servicing, and certification in compliance with these regulations. Learn more about: LOLER and PUWER

Q. How often should my mobility equipment be serviced or inspected?

A. It depends on the type of device and usage levels.
LOLER testing should occur at 6 month intervals, while we generally recommend at least an annual inspection for other critical equipment and more frequent checks if used heavily.
Our team can advise you on the schedule for your specific items.

Q. What do I do if my equipment breaks or malfunctions?

A. Contact our servicing department as soon as possible. We can arrange repairs or replacements, depending on circumstances. In many cases we can service onsite or at your premises.

Visit our Showroom & Training Centre

We stock a wide range of products, with over 1000 lines available in the showroom.
Come and TRY out the products to see what suits your needs.
Our friendly highly-trained staff will help you make a choice which is right for you.

We're located just off the A10,
less than 10 minutes from the North Circular or M25
5-minute walk from Southbury Road Station
Level access showroom & Accessible toilets
Free local delivery available
Home assessments and delivery can be arranged
FREE PARKING in our large car park

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